SIMBAP

Delete your account

How to delete your SIMBAP account and related data

Delete it yourself (works with or without the app)

Open the SIMBAP app, or go to https://sim-bap.web.app in any browser if you no longer have the app.
Sign in with the same Google or Apple account you used before.
Open the Profile tab and tap Delete account, then confirm.

What is deleted

Your sign-in account (your Google/Apple login link to SIMBAP).
Your profile information: email address, name and sign-in times.

What we keep, and for how long

Order and payment records (plan, price, payment and refund status) are kept for as long as tax, accounting and consumer-protection laws require, then deleted or anonymized.
Support messages and refund requests may be kept for a limited time to handle follow-up questions and disputes.
Data that is already held by our payment processor (PayPal) or by your eSIM provider is handled under their own policies.

Need help?

If you cannot sign in, open the web app and use the Support tab to send a request, or read our Privacy Policy.